Privacy Policy.

1. Introduction

This Privacy Policy explains how S&G Elevator Service collects, uses, stores and protects information when you visit or use our website, request a quotation, contact us, or otherwise interact with our online services.

By using this website, you acknowledge that you have read this Privacy Policy. If you do not agree with it, please do not submit personal information through the website.

2. Information We Collect

We may collect information that you voluntarily provide through our enquiry and quotation forms, telephone, WhatsApp, email, or other communication channels.

Name and contact details, including your phone number and email address.

Project and requirement information, such as service type, building type, number of floors, number of lifts, project location and details you choose to provide.

Your preferred method of contact, such as phone call, WhatsApp or email.

Technical information that may be automatically available when you browse a website, such as IP address, browser type, device information, approximate usage information and security-related logs, where such information is collected by the website or hosting environment.

3. How We Use Your Information

We use information for legitimate business purposes connected with our services, including:

Responding to enquiries and quotation requests.

Understanding your elevator installation, maintenance, modernization or repair requirement.

Preparing and communicating tailored quotations and service information.

Arranging calls, WhatsApp communication, site surveys, inspections or other requested follow-up.

Providing, maintaining, improving and securing the website.

Maintaining business and service records and responding to customer or operational requests.

Complying with applicable legal, regulatory or safety obligations where required.

4. Quote and Enquiry Forms

The website includes a multi-step quote form that may ask for your service requirement, building type, number of floors, number of lifts, project location, name, phone number, email address and preferred contact method. Optional information may also be submitted.

Submitting a form means you agree that S&G Elevator Service may use the submitted information to respond to your enquiry and contact you about the requirement. The website states that enquiry details are not shared as part of ordinary enquiry handling; however, information may be disclosed where necessary to provide a requested service, operate the website, protect rights or comply with law.

5. WhatsApp, Email, Phone and External Links

The website provides links or contact options for telephone, WhatsApp, email, Google Maps and social media platforms. When you use an external platform, that platform's own privacy policy and terms may apply. S&G Elevator Service does not control the privacy practices of external websites or platforms.

6. Cookies and Similar Technologies

The website may use cookies or similar technologies that are necessary for website functionality, security, preferences or usage measurement. Where third-party services are used, those providers may process information according to their own policies.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Sharing and Disclosure

We do not sell personal information submitted through the website.

Information may be shared with service providers or technology partners only when reasonably necessary to operate the website, communications, hosting, security, customer support or requested services. Information may also be disclosed when required by law, legal process, regulatory authorities, or when reasonably necessary to protect people, property, systems or legal rights.

8. Data Security

We take reasonable administrative and technical measures intended to protect personal information against unauthorized access, misuse, alteration, loss or disclosure. However, no website, transmission method or storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, ongoing customer or business relationships, legitimate business records, dispute resolution, security, or applicable legal and regulatory requirements.

10. Your Privacy Choices and Rights

Depending on applicable law, you may have rights concerning your personal information, including requesting access, correction, deletion, withdrawal of consent where applicable, or information about how your data is handled.

To make a privacy-related request, contact us using the details provided below. We may need to verify your identity before completing a request.

11. Children's Privacy

This website is intended for general business and service-related use and is not directed specifically at children. We do not knowingly request personal information from children for independent use of the website.

12. Third-Party Websites

Our website may contain links to third-party websites, social networks, mapping services or other external resources. We are not responsible for the privacy, security or content practices of those third parties. Please review their respective policies before providing information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements or business practices. The updated version will be posted on the website with a revised effective date where appropriate.

14. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact S&G Elevator Service.

Email: gagan@sgelevatorservice.co.in
Phone: +91 92896 82121
Address: Office No. 16A, First Floor, GDA Market Complex, Nyay Khand 01, Indirapuram, Ghaziabad, U.P. 201014